Shipping and Delivery

We usually dispatch by next working day or day after, of the order date. Delivery takes place typically in 1-4 business days in metros, 3-6 business days for North India, 5-7 business days for North India, and 7-15 business days for Northeast, Jammu and Kashmir, Ladakh and other remote or interior areas. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, pandemic situation, etc.).

We usually ship via DTDC, but in certain cases we may dispatch via Indiapost and Shree Tirupati Courier Services.
Tracking details are shared over email after the order is shipped and you can directly track your order on their websites, accordingly, as direct shipping integration is currently unavailable on our website.

If our courier partners are unable to deliver the product and they send it back to us, we will either initiate another attempt for delivery or initiate a refund if delivery is not possible for some reason.

Returns and Refunds

Customers can return their order within 10 days after an order has been delivered only in case of any manufacturing issue, defect or if the delivered size is smaller and hence cannot be altered to a bigger size. You need to send us images at contact@shaaneawadh.com and we will get back to you.

In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.

Once confirmed, the refund will be provided either into your bank account as per your convenience.

If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this.

Payments

All Credit Card, Debit Card, Net Banking, UPI and Wallet transactions are processed over a secure encrypted connection powered by Razorpay. Rest assured, your money is safe.

In case there is a failure in payment, please retry and confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.

If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 5-10 business days, if not instantly. For any further clarification, you can either call us or email us at contact@shaaneawadh.com.

Cancellations

Orders once placed cannot be cancelled once they are shipped. You can either call us or email us at contact@shaaneawadh.com for further clarification.